NHTSA Complaint #11491211 — 2011 FORD EXPLORER

2011 Ford Explorer showed "Power Steering Assist Fault" message on dashboard pops up intermittently around 5 times in a span of 6 months of ownership. Latest occasion left driver stranded far from residence while parked since no steering can be done. Driver was put at risk of having to worry that it would happen again while driving on roads. Vehicle has been taken to dealership to get fixed. Dealer has inspected and attempted to reproduce fault but to no avail. Dealer recommended to replace complete steering assembly which cost is out of pocket of customer. Vehicle and VIN is under Customer Satisfaction Program Campaign # 15N01 EPAS STEERING EFFORTS and under NHTSA CAMPAIGN NUMBER: 14V286000Loss of Electric Power Steering Assist states it should be at no-cost to customer to get fixed. Dealer refused and stated campaign expired. Driver looking to get more resources to disprove dealer's claim and to get vehicle repaired since it is a public safety issue they are refusing to address over profit.