NHTSA Complaint #11490243 — 2019 JEEP CHEROKEE

Hello -- My Jeep has had a repetitive issue with the Start/Stop system since I took ownership. In recent months, my vehicle has stalled on two separate occasions by completely shutting down at a stop light. First the "hood switch is open" alert comes up, then an emergency braking alert comes up, all while the vehicle completely shuts off as I am accelerating. This is extremely dangerous as it could definitely cause an accident as I'm mid-intersection. I have taken my vehicle to Jeep to complain of the issue, but they have let me know that the vehicle is not recording the error codes and there is nothing to be done. They literally send me home to continue driving it and have the stalling happen again. I have done extensive research and found that I am not the only Jeep owner with this issue. In fact, they have also gone through very similar frustrations with the dealership as they state there is nothing to be done. From my research it looks like it could be the IBS connector (intelligent battery sensor), but it also could be a poor electrical system. Please help.