NHTSA Complaint #11489944 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. The vehicle was taken to an independent mechanic where a diagnostic code reader was used to retrieve fault codes for the steering torque sensor and control module. The mechanic made the contact aware of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was then taken to a local dealer and it was confirmed that the VIN was not included in the recall. The vehicle remained at the dealer awaiting a diagnostic test and the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 196,000.