NHTSA Complaint #11489678 — 2016 LINCOLN MKX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11489678
Vehicle	2016 LINCOLN MKX
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2022
Date Filed	October 17, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

In early September the vehicle was completely without electrical power. My husband was able to jump start the car. We bought a new battery from AutoZone and it was installed by their technician. September 22, 2022 the same issue occurred and the car had to be jump started. I took the vehicle to the dealership who was able to find no cause of the failure. There were no warning lamps, messages or other symptoms (no difficulty starting etc.) Based on other accounts this appears to be associated with NHTSA Campaign # 19V809000 - Electrical System. The dealership did not charge me for anything related to this failure as they could not recreate it.

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