NHTSA Complaint #11489120 — 2013 HYUNDAI SONATA

The contact's customer owns a 2013 Hyundai Sonata. The contact stated that while his customer was driving at an undisclosed speed, he heard an abnormal sound coming from the engine. There was no warning light illuminated. The contact stated that upon inspecting the hood of the vehicle, his customer noticed that the oil reservoir was empty and he dispensed up to 4 quarts of oil. The vehicle was then taken to the dealer where an oil consumption test was initiated and a combustion cleaning was performed. The dealer advised the contact’s customer to drive the vehicle up to 5,000 miles. The vehicle was then taken back to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced that the customer had received recall notification of NHTSA Campaign Number 17V226000 (Engine and Engine Cooling), however, the dealer declined to perform the recall repair due to a salvaged title. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 64,000.