NHTSA Complaint #11488282 — 2019 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11488282
Vehicle 2019 JEEP CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I bought this car end of July 2022, around 31,000 miles from a Jeep dealer. Within weeks I began receiving alerts on my dash that the 4WD needed to be serviced as well as the start/stop function. Dealer had my car in Sept for almost two weeks. Today, something flashed on my screen stating electric failure and it completely shut down. Nothing will turn on. It had to be drug up onto the tow truck as it could not be placed into neutral. Upon reviewing online resources, this appears to be an issue with this year/model, often happening while the car is in motion. This is terrifying! I have owned two Dodge Journeys and am currently leasing a wrangler. I have been a long time Dodge/Jeep customer and am terrified to drive this vehicle! If I could hand the keys back I would. The service center at the dealership said that they “should” be able to look at my car next week- just to look at it!

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