NHTSA Complaint #11488028 — 2020 FORD F-250

Mine and my families saftey was at risk when the A/C failed to run during a trip home. It was a damp rainy day and the windshield completely fogged over on the inside. Running heat and opening windows would not clear the visibly issue. There was 0% visibility. I had to drive with my head out the window to slow to a stop and wait hours before the A/C resumed working. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has been reproduced every time I drive the truck and has been verified and attempted service by two separate Ford Dealers. The truck was with the first Dealer for 1.5 months. I am in communication with the second Dealer now. This was a Ford buy-back vehicle. The claim was that the vehicle was overheating and that a fan shroud was replaced to fix the issue. I am skeptical that there wasn't more to the issue that wasn't resolved. No warning prior to failure. July 2022 is when the problem caused me issue. I do believe the issue was there since I purchased the vehicle used in August 2021, but the vehicle was not driven much so it never affected me.