NHTSA Complaint #11487766 — 2021 CHRYSLER PACIFICA

OEM equipment wheel locks, incorrectly installed either at factory or dealer, were McGard high security wheel locks, and either incorrectly tightened/torqued and/or the equipment used was warned by the mfg of the wheel locks NOT to be used on wheels where the lug studs were exposed to salt/winter conditions, thus causing the OEM equipment to fail and seize on the van. At the first DEALER performed tire rotation, they could not remove the OEM equipment, on a WARRANTED auto just 18 months into the mfg 3yr/36k mile warranty, and had to resort to brute force to remove seized wheel locks, thus causing documented damage to 2 wheels. Neither Dealer nor Chrysler will admit to liability, tuning this back on me, disregarding their warranty. Full documentation available for this claim. Their denial is not based on any contractual issue in warranty nor in any real fact. Had I had a flat tire on the side of the road, these seized wheel lock nuts may have caused a real & present danger to myself and family in the van. This is the Manufacture's issue to replace damaged equipment caused during warranty work on this auto.