NHTSA Complaint #11487543 — 2017 HYUNDAI TUCSON

There are two problems with the car. The first is excessive engine knocking. I brought it into Island Hyundai on Staten Island. They originally denied there was an issue with some of the cars. They said for a $169 they would do a diagnostic test. They serviced the car and said it was fixed after initially denying there was a problem. The car seemed ok but over time the knocking returned. I return the had to do major engine work ie: cam shaft. Timing chain… On the second visit I complained of excessive oil loss. They checked and said it was a leaking valve cover gasket. They replaced the gasket. I took the car back and drove it. There is still excessive oil loss and still minor knocking occasionally when the car starts to move in first gear. I brought the car back in to the dealer, they claimed there was no knocking but that is what they said after the first time I brought in the car for service. They did not state that in writing on my invoice. They told me they sealed the oil access points and I should not check the oil. They did an oil consumption test. They told me to drive it and return in one thousand miles. I am returning tomorrow, Monday October 2nd to the Island Hyundai service department to have the oil levels checked. I asked if they will replace the engine if the engine fails during the consumption test. I only received a verbal yes from the service department manager at Island Hyundai. I contacted hyundai corporate to complain and have them assist me. I requested written confirmation of the engine replacement if it failed during the consumption test, They have done virtually nothing. I asked them to confirm in writing if my engine would be replaced if it failed during the consumption test. I was told they are not responsible and would have the service manager contact me. To date no one has contacted me. I have checked and I do not see any recalls for my car regarding these issues. I do however see other cars being recalled for the same issues.