NHTSA Complaint #11486780 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 MPH, the message “Service Power Steering Now” was displayed and the steering wheel lost power steering functionality. The contact stated that she was able to make a turn by using physical strength to steer the vehicle while driving to work. The contact stated that after turning off and restarting the vehicle, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the power steering control module and the Electric Power Assisted Steering EPAS) The steering gear needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The failure mileage was approximately 145,000.