NHTSA Complaint #11485730 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11485730
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	July 7, 2022
Date Filed	September 21, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

While driving on normal suburban roads, error messages appear on the instrument display every two to three days: 4WD Fault Service Required, Pre-Collision Assist not available, Service Advance Trac. The check engine light or wrench icon appears on the instrument display, and the stability trac icon appears on the instrument display. When this happens, the adaptive cruise control does not function. Safety of the vehicle and driver are impaired by major safety system(s) do not function, such as the stability control and the collision avoidance feature. I have brought the Explorer in to one dealer one time, and another dealer two times. A repair to the half shaft speed sensor has been performed twice, however the problem still persists. This problem first appeared on the vehicle in July of 2022 at 44,000 miles.

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