NHTSA Complaint #11485573 — 2020 HONDA CR-V HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11485573
Vehicle	2020 HONDA CR-V HYBRID
Component	ENGINE
Date of Incident	March 16, 2022
Date Filed	September 20, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Check engine warning light comes one, vehicle powers down from normal speed and will not exceed 30 MPG. This is a safety hazard on the highway. Problem has been reproduced by the dealer and we have recorded video of the occurrences. Vehicle was purchased new and is under warranty. Has been in the dealer for more than 40 days combined for issue with no resolution and the dealer has received instructions from Honda USA not to attempt any further repairs. Dealer stated Honda is aware of the issues in isolated cars and are working on a fix but does not have one. Honda has been sent a written notice and contacted by me on multiple occasions, has promised call backs but has never responded. There have been multiple occurrences of the same issue with no resolution to date from Honda.

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