NHTSA Complaint #11485087 — 2017 HONDA PILOT

The auto-idle system causes the car to stall quite often and poses a major safety hazard. We bought the car brand-new in May 2018. The problem started happening approximately 2 years after buying the car. The car fails to restart when you lift the foot off the break and instead, stalls the car. My husband and I have had the car stall at red lights, at stop signs, and recently while we were in the left lane of a major highway in traffic. Just this past weekend, it stalled on me twice in less than 24 hours. It takes quite a bit of time to restart because you have to put the car in park and make sure it is completely shut down before trying to start it again, while also trying to remember to put on hazard lights. I did bring it to Lia Honda in Albany NY on Sept. 24, 2021, 3.5 years after buying the car, specifically for this issue. They could not recreate it in the shop. They suggested I needed a new battery and proceeded to install a new batter at a cost of approximately $500 (it is my understanding batteries should be replaced every 5 years typically). This helped for about 6 months but now the car is stalling quite often again. While they have a button to disable this system, it defaults to "on" every time you power the car off/on, and it is easy to forget to turn it off. This is a major safety issue as the cars behind me don't realize I have stalled. I realize this is a known issue as other Pilot owners have filed similar complaints, and I hope Honda fixes this issue because we paid a lot of money for this car and will have teenagers driving it soon. We are happy to have the car inspected further if necessary. Thank you.