NHTSA Complaint #11484377 — 2018 MAZDA CX-9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11484377
Vehicle	2018 MAZDA CX-9
Component	UNKNOWN OR OTHER
Date of Incident	February 14, 2020
Date Filed	September 14, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

> I have a 2018 Mazda CX-9 with about 70,000 miles on it. Since 2020 this vehicle started developing cracks in the infotainment center screen. I only had about 23,000 miles on it at that time. the cracks are now starting to obscure my back up camera, communication system and nav system displays causing a safety issue. It is distracting to not be able to see clearly on this screen and I am afraid something will happen to me or my kids. About a year ago I did take this car to the local mazda dealer, for the longest time I thought I did something to it, but I did not. They called mazda customer service and no good will was offered. there is a technical service bulletin out but not a recall. There are several models older than my vehicle that have had this screen repaired free of charge by mazda. Same issue - nothing different then what is going on with my car. There are many many of the very same complaints online. can some please investigate this issue. it is ridiculous.

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