NHTSA Complaint #11483897 — 2021 FORD EXPLORER

Two issues. 1. After the software update that was supposed to fix the rear camera blue screen issue, it randomly shows a blue screen instead of the camera image when reversing. The issue doesn't correct until the vehicle is turned completely off and restarted. 2. The rear hatch randomly closes when getting items out or putting items in the cargo area. It cracks you on the head and DOES NOT STOP. If you can't get out from under it in time you fall to the ground. More than once it has made me see stars it struck my head so hard. Also sometimes when walking away from the vehicle the hatch will open on its own with no one near it. The dealer tried once to reproduce the issue but didn't happen while they had it.