NHTSA Complaint #11483647 — 2022 FORD F-150

Car was in the driveway and refused to start. Back light flashed and the battery died. I stated to the dealership that the adaptive cruise was not working. The dealership stated that it was working and that they test drove it and it was working. I brought it in a second time and stated the adaptive cruise was not working. Again the dealership stated that it was working. Third time I complained and they admitted that the factory had not installed adaptive cruise and that the vehicle did not have the sensors for the Pre-collision Assist w/AEB. They would wait for the parts and install the necessary hardware. Prior to delivery my vehicle had a Factory Hold on it . Ford did not warn me that safety features I had paid for were not installed. Ford had their dealer deny that my vehicle was missing these safety features. These missing safety features and Ford"s denial put myself and others at risk. These safety features was why I bought a new truck in the first place. Ford and its dealers did not act in a responsible or ethical manner with complete disregard for safety.