NHTSA Complaint #11482182 — 2016 FORD F-350

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11482182
Vehicle 2016 FORD F-350
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

There is an "advanced" recall on the clockspring contamination on my vehicle. The local ford dealership is stating that they do not have access to the parts to fix this issue, as it's an advanced warning. The issue is that the truck is having the malfunction. The buttons on the steering wheel do not work, which is now causing me to not be able to see the display b/c it's blocked by a warning, the airbag light is on which is an indication that it does not work. Ford won't look at it without charging $200 for diagnostics and then I will be responsible for paying for the repairs, even if it has to do with the recall. They aren't even sure if the truck can be repaired because they don't have the parts for the repair?????? This is a safety issue, and is basically forcing me to find another vehicle to drive since the airbags are showing they won't work. I also can't use the handsfree phone options since the buttons don't work on the steering wheel. Need to know when the parts are going to actually be available.

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