NHTSA Complaint #11681935 — 2016 FORD F-350

The contact owns a 2016 Ford F-350. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from the rear of the vehicle. The vehicle was later taken for routine maintenance, and the mechanic discovered that the rear axle bolts had sheared off and were inside the wheel hub caps. The vehicle was taken to the local dealer, who diagnosed that the rear driver’s side differential axle bolts had failed, and the axle needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 155,000.