NHTSA Complaint #11481987 — 2011 BMW X3

The contact owns a 2011 BMW X3. The contact stated while driving 40 MPH, the "Steering Response Affected!" and "Chassis Stabilization" messages displayed and the steering wheel seized. The contact used physical strength to steer the vehicle and veered to the side road. The contact stated upon turning off and restarting the vehicle, the warning messages disappeared. The vehicle was towed to the dealer, who informed the contact that they could not duplicate the failure. However, the failure reoccurred while driving. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 11V341000 (Steering). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,000.