NHTSA Complaint #11666728 — 2011 BMW X3

The contact owns a 2011 BMW X3. The contact stated while driving 10 MPH, the vehicle stalled. The contact stated that the vehicle failed to shift into neutral. There were no warning lights illuminated. The contact stated that the failure was linked to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic who replaced the engine and redesigned the timing gear assembly. The local dealer was contacted and confirmed the parts were not yet available. The contact called another local dealer, BMW of Northwest Arkansas (2500 SE Moberly Ln, Bentonville, AR 72712, (479)286-3012); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 8,000. Parts distribution disconnect.