NHTSA Complaint #11481200 — 2020 JEEP CHEROKEE ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM

Complaint Details

ODI Number	11481200
Vehicle	2020 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Date of Incident	August 5, 2022
Date Filed	August 25, 2022
Mileage	73,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

The contact owns a 2020 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stopped. There was a temporary message of no bus, then the instrument panel went blank. The contact waited 10-15 minutes to press the Auto START/STOP button for the vehicle to restart. The vehicle was driven to the local dealer who diagnosed a failure with body control module (BCM). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.

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