NHTSA Complaint #11479220 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11479220
Vehicle 2015 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

2 recalls were found on my car and a service campaign. After taking my car to a couple auto shops, within 2 years my car has had the same repair issue involving P010 & P011 codes. After researching and finding there was a service campaign and 2 recalls, I decided to take my car to the dealership due to address the recalls. I took my car in on 8/1 and had a full inspection done on my car. Outside of the normal wear & tear, I was advised that the ECVVT cap was installed incorrectly, that it was leaking oil. I was told that cleaning the oil & reinstalling the cap would correct the problem, it didn’t and I’m out of additional money ($562) and the problem is reoccurring. I’ve called several times recently, as well as one of my mechanics, hadn’t received a return call not until I filed a BBB complaint. It seems they are not honoring or even considering the service campaign (ECVVT Seating issue) and it is my belief, will continue to send me in circles to pay more money. A full inspection was done on my car, wasn’t nothing major but my engine light came back on in route home. I called the advisor and he couldn’t give me a definitive response as to when I could bring my car back & get it checked again. I wanted another appointment time so that I wouldn’t be inconvenienced by sitting at the dealership all day until they decided to check or get to my car again. It took me almost a month to get the 8/1/22 appointment. The staff I spoke with has tried to convince me that the issue with my car has nothing to do with the recalls or the ECVVT service campaign, I disagree especially experiencing the repeated P010 & P011 codes. One of the recalls also was for the ECM.

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