NHTSA Complaint #11479137 — 2017 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11479137
Vehicle	2017 HYUNDAI TUCSON
Component	ENGINE
Date of Incident	June 18, 2022
Date Filed	August 13, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

On June 18, 2022 I experienced a knocking noise from under the hood of my 2017 Hyundai Tucson Sport, after a regular day of driving - just reaching 80,000 miles on the odometer. I immediately checked the oil and the dipstick was completely dry. There were never any indication lights or alerts to warm me of low oil or engine issues. I had 1,000 miles left until my next oil change, and have always kept up on routine maintenance - I have all records as evidence. I have called Hyundai customer service, filed a claim, and within the next few days they closed the case and said they would not cover costs of a new engine. I took my vehicle in for a diagnostic test, results came back as “internal failure in the engine bearing” - the mechanic said it would be around $9,700 to replace.

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