NHTSA Complaint #11477780 — 2014 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	11477780
Vehicle	2014 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	August 4, 2022
Date Filed	August 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.

Related Complaints for the 2014 JEEP GRAND CHEROKEE

Other SEATS Complaints

#11704136 — December 10, 2025 — On November 6, 2025 at 11:59 AM, the active head restraint on my 2014 Jeep Grand Cherokee Limited deployed without im...

#11691894 — October 7, 2025 — Was getting ready to go to town, opened back seat for daughter to get into vehicle, and all of a sudden the front sea...

#11690471 — September 30, 2025 — We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward...

#11690089 — September 27, 2025 — Drivers seat headrest, popped apart while driving. Hit back of drivers head with loud sound, scaring driver and jerki...

#11679674 — August 10, 2025 — The headrests activator failed on the driver’s seat and hit me in the back of the head. I was driving about 35mph. Th...

Recent Complaints for the 2014 JEEP GRAND CHEROKEE

#11717868 — AIR BAGS — February 13, 2026 — The air bag light on the dash came on . Not sure what to do

#11717738 — ENGINE — February 13, 2026 — I took my car to the dealer for the recalls. They are basically only putting a band aid on the issue. They are tellin...

#11717738 — FUEL/PROPULSION SYSTEM — February 13, 2026 — I took my car to the dealer for the recalls. They are basically only putting a band aid on the issue. They are tellin...

#11717738 — POWER TRAIN — February 13, 2026 — I took my car to the dealer for the recalls. They are basically only putting a band aid on the issue. They are tellin...

#11717481 — ENGINE — February 12, 2026 — I was rolling up to a red light. The jeep shut down on a main road. The battery light, ABS, and power saver mode went...