NHTSA Complaint #11476479 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that there was an engine misfire while starting the vehicle. The check engine warning light illuminated. The contact turned off the vehicle. The contact stated that a family member inspected the vehicle and noticed that the coolant level was low and that coolant was leaking into the engine. The vehicle was not diagnosed. The contact called the dealer and explained the failure; however, the contact was informed that there was no need for a diagnostic test, due to the failure being a known issue. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.