NHTSA Complaint #11476409 — 2021 CHRYSLER PACIFICA

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11476409
Vehicle	2021 CHRYSLER PACIFICA
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 8, 2022
Date Filed	July 28, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Driving on highway and experienced total loss of power. Coasted to side of road. Unable to "restart". Error displayed "Service Charging System" Dealership ran software updates to remedy issue. One week later same issue. Driving on highway and total loss of power., same error message. Towed to another dealership. Diagnosed as dead 12v battery, but I doubt this diagnosis. Battery was not dead at time of breakdown, it died after 4.5 hours waiting for a tow with hazards on.

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