NHTSA Complaint #11476063 — 2016 MAZDA CX-5

WHEELS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11476063
Vehicle 2016 MAZDA CX-5
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I own a 2016 Mazda CX-5 Touring with AWD. I purchased it brand new from a dealer--no miles on it. It's been a great car until this Sudden Unintended Acceleration problem (about 60K miles now). It's happened 5 or 6 times--twice when in a drive thru. It seems that if I am idling (not pressing on gas or brake) the car will sometimes suddenly accelerate. I have used suggestions to brake, then place car in neutral. That seemed to resolve the problem. However, recently I pulled up to my (rural) mailbox and the car tried to accelerate out of control. I had the brake on (was on a downhill) when it happened, so this was scary. I really had to press down more on the brake pedal, then shifted to neutral, then to park. The acceleration finally stopped. I did not observe tachometer readings during this or other events, but will pay more attention if/when this happens in the future. I do not drive with both feet, and as these incidents have occurred I have been able to maintain more composure and analyze what is going on. I am not getting my foot caught in the mat and I'm not mistakenly pressing on the accelerator. I've been to my local Mazda dealer (Sport Durst in Durham) on May 13, 2022 and they were unable to replicate the problem, so could not repair or even troubleshoot it. The car was T-boned about a year ago, with some damage to the passenger front tire. Could that have anything to do with my problems? My partner feels this could be an issue with the Throttle Control Sensor (hardware) or with the software managing throttle control (much more difficult to diagnose, he says). I wanted to ask: for anyone experiencing this problem, did replacing the Throttle Control Sensor or diagnosing software problems resolve the issue? And, do you have any recommendations for me? Since the car is (barely) out of warranty, (just over 6 yrs/60,000 miles) would filing a claim with Mazda be a good approach? Would you suggest I just trade the car in?

Related Complaints for the 2016 MAZDA CX-5

Other WHEELS Complaints

#11113252 DRIVING ON RTE 95 S IN PA. WHEN THE RIGHT REAR YOKOHAMA GEOLANDAR G91A TIRE BLEW OUT WITHOUT WARNING. THE ENTIRE CENT...
#10937942 ELECTRONIC PARKING BRAKE STAYS ENGAGED WHILE DRIVING CAUSING BRAKES EXCESSIVE WEAR AND BRAKE FAILURE. FIVE 2016 CX5 V...

Recent Complaints for the 2016 MAZDA CX-5

#11717451 ELECTRICAL SYSTEM I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured ...
#11717451 SEATS I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured ...
#11714979 SEATS Leather heated seats .. safety put at risks because I suffered burns on my bottom (butt) from the driver seat getting...
#11708612 SUSPENSION With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds...
#11707809 ELECTRICAL SYSTEM Passenger side seat heater overheated and burned upholstery.
Check any vehicle history by VIN - Free vehicle history report