NHTSA Complaint #11475686 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated that she had initially noticed oil leaking onto her garage pavement. As the failure persisted, the contact brought the issue to the attention of the dealer who informed her that the defect was related to improper service rendered by the independent mechanic that serviced her oil change. As the failure worsened, the same independent mechanic informed her that the oil leak could potentially lead to a vehicle fire. The vehicle was taken back to the dealer who then discovered that an oil leak had leaked from the seals in the reservoir; the vehicle was repaired. The contact also stated that upon start of the vehicle, the engine would vibrate without warning. The contact brought the vehicle to Rowe Auburn (699 Center St, Auburn, ME 042100) where they diagnosed the vehicle with a defective flex plate. The contact discovered that the flex plate had been placed under recall however, her vehicle was not included in the recall. The manufacturer had yet to be notified of the failure. The failure mileage was unknown.