NHTSA Complaint #11475001 — 2022 SUBARU OUTBACK

SafeLite is Unable to calibrate vehicle EyeSight after non-OEM windshield replacement. Yes the vehicle is available for inspection upon request. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There have been two attempts to calibrate the vehicle EyeSight by SafeLite. The dealer says the EyeSight with a non-OEM windshield can not be properly calibrated. According to Subaru, the 2022 model requires that OEM glass be used for windshield replacements on models that are equipped with the EyeSight Advanced Driver Assistance System (ADAS). Lane detection works randomly, periodically there a warning beep showing a vehicle icon between two bars and the word "Off" . In addition to the alarms, the Vehicle Dynamics Control (VDC) keeps nudging the steering wheel causing the vehicle to swerve. None of the front safe driving features of the vehicle can be trusted. The steering nudging problem doesn't happen when the VDC is turned off. The VDC defaults to on. To safely drive the vehicle the VDC needs to be manually turned off each time the car is started. No the problem has not been confirmed by a dealer or independent service center. I assume the vehicle logs have a record of the warnings.