NHTSA Complaint #11474696 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while his niece was driving at an unknown speed, the vehicle lost power steering functionality. The contact stated that the electric power steering assists warning light was illuminated. The contact pulled over, turned off, and restarted the vehicle, and the vehicle operated as intended. The vehicle was taken to the dealer for diagnostic testing however, the mechanic was unable to determine the cause of the failure. The manufacturer was contacted and stated that there was nothing that could be done because the vehicle was not under recall and the warranty had expired. The manufacturer referred the contact to the NHTSA for assistance. The failure mileage was 44,000.