NHTSA Complaint #11474225 — 2013 FORD TAURUS FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11474225
Vehicle	2013 FORD TAURUS
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 1, 2022
Date Filed	July 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

The car is stopping when at idle and at times will loose full power when driving down the road. We have replaced the mass air flow sensor, cleaned the mass flow uptake, and replaced the fuel pump driver module. We bought this vehicle from Turnpike Ford in Huntington. The 3rd party warranty showing on my loan agreement was bumper to bumper 7 years or 72,000 miles however the warranty paper stated 3 years or 36,000 miles. We have tried working with Todd Judy but they refuse to honor the warranty so my car has not been able to be repaired. They advised me I needed a new motor and transmission. We need this issue resolved it’s a high risk for us when driving the vehicle and these repairs should not be coming out of our pocket.

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