NHTSA Complaint #11474199 — 2011 VOLKSWAGEN GTI

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11474199
Vehicle	2011 VOLKSWAGEN GTI
Component	UNKNOWN OR OTHER
Date of Incident	July 1, 2022
Date Filed	July 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My horn had stopped working and I brought it to the dealership to get it diagnosed. They identified it as a clockspring issue, and with the knowledge that VW has an active recall for the clockspring, I was hoping that I could get the clockspring replaced under the warranty. However, VW of America refuses to replace the clockspring under the warranty as my airbag light isn't on. I am frustrated because my horn issue is clearly due to the clockspring, and now I do not have a working horn and have to pay out of pocket to fix it. Also, there are no available parts for the clockspring, so even if I wanted to fix it I have to wait for months.

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Other UNKNOWN OR OTHER Complaints

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