NHTSA Complaint #11473683 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving 60-65 MPH, the vehicle started losing motive power. There was no warning light illuminated. The contact pulled into a nearby parking lot and turned off the vehicle for approximately 20 minutes. The contact's husband met her in the parking lot and drove the vehicle to the residence. Additionally, the contact stated upon attempting to drive from a complete stop, the vehicle started reversing independently. The contact turned off the vehicle. The contact stated that the upon restarting the vehicle, the accelerator pedal was depressed but the vehicle would not move. The vehicle was towed to an independent mechanic who replaced the transmission fluid and the engine oil. However, upon test driving the vehicle, the independent mechanic informed the contact that the vehicle was not drivable. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. VIN tool confirms parts not available.