NHTSA Complaint #11473110 — 2012 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11473110
Vehicle 2012 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I brought my engine in to be checked after the recall for engine failure. Hyundai told me it was fine/not affected. I brought my vehicle in twice after that because while driving, the engine suddenly stopped accelerating in the middle of driving. Both times, I was told that nothing was wrong with my car. They went so far as to accuse me of overfilling my gas tank (which I have never done). I trusted them instead of looking up this issue being part of the recall symptoms. Finally, while in the middle of driving, the engine locked up completely. I had it towed to Hyundai. They finally admitted it was covered under warranty, but I see no evidence of them recording it as a vehicle affected by recall. I am very concerned about this because there are probably thousands of other families at risk right now because of Hyundai's dishonesty and dodging responsibility and not including their VINs in the recall either. If their engines were to lock during a left turn for example, people are at risk of dying. In addition, Hyundai has still not reimbursed me for the towing and rental car costs of $2918.27 total which they are entitled to per the settlement. It has been over 3 months since I turned in the last of the paperwork. It has been over 7 months since the engine died. More importantly, they need to be fully investigated for withholding information, falsifying information, and putting people at risk of death and at a financial disadvantage.

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