NHTSA Complaint #11472335 — 2011 HYUNDAI SONATA

Approx. 6/8 While driving car, engine ceases, had towed to mechanic shop, Towne Hyundai dealer advised have car again towed to them. Dealer advised needed oil change receipts for 69,000-90,000 which they received, I had been calling to check status several times. Called 7/1 advising I’m inconveniencing everyone using their car. Was advised they had to now remove valve cover & send pictures, they were waiting for Hyundai’s response but later on Towne left me voicemail they were trying to get me a rental car, none were available but probably on Tuesday they would have better luck. Well got the call today (Tuesday) it was denied for coverage due to maintenance on the vehicle …. So my car which I take great care of I was told there is no one that they could respond to with my dispute! Gave me Hyundai csr service # , I called & was advised when Hyundai denies coverage that is the final decision & there is no dispute & no one else to speak to. I was advised I could call the Better Business Bureau & given the # to call. When this first happened I went on the site where Hyundai was being fined & put my vin to check , it showed I should’ve been art of the recall, now after I’m denied the status changed! I advised the rep at Towne after he said I was denied I was part of that recall & I checked he said I wasn’t, so I feel like things were altered , I took a screenshot of my vin covered, is there anything else I can do or speak to on this, I’m so upset!