NHTSA Complaint #11472297 β€” 2011 CADILLAC SRX

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11472297
Vehicle 2011 CADILLAC SRX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as SERVICE AIRBAG,SEATBELT,service stabilitrak,service rear axle,service traction control,service park assist,service suspension,"battery saver mode",service brakesThey told me it would cost me $50 to have it towed,whatever the cost for them to diagnose,the cost to fix whatever was wrong.The General Manager told me that the problems with my car when I brought it in:(issues related to the Rear Toe Link Recall)IE:service stabilitrak,service traction control, service rear axle,swaying in the back.Something was wrong with my battery and powersteering.I took it to another GM certified dealer, and"the ground was burnt and melted the rear fuse box,the ground to the fuse box was fried." The "pre-invoice" I received when picking my car up from Don Thornton Cadillac said "performed wire repair to ground wire".I paid $1,178.24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car.COMPLETELY. Don Thornton Cadillac is not taking responsibility what so ever for the problems, SAFETY ISSUES, that I had when I picked up my car,and certainly did not have when I dropped it off.Please help!I do not know what to do.I am now without a car.It was by the grace of god,that I actually wasn't able to drive my car.I could have had my 3 grandchildren,or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments,or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!

Related Complaints for the 2011 CADILLAC SRX

Other ELECTRICAL SYSTEM Complaints

#11707162 Transmission cable and roll away not right gear
#11664447 There were recalls on this vehicle. I just purchased and trying to get assistance.
#11536720 The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to ...
#11524239 The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive....
#11505996 Onstar(R) vcim draining my battery, it’s not my battery or alternator and already replaced connections too. I have a ...

Recent Complaints for the 2011 CADILLAC SRX

#11707162 STRUCTURE:BODY Transmission cable and roll away not right gear
#11707162 SUSPENSION Transmission cable and roll away not right gear
#11700660 EXTERIOR LIGHTING The headlight low beam illumination is extremely dangerous for driving at night. Very poor illumination distance and ...
#11664447 EXTERIOR LIGHTING There were recalls on this vehicle. I just purchased and trying to get assistance.
#11656478 EXTERIOR LIGHTING I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became ...
Check any vehicle history by VIN - Free vehicle history report