NHTSA Complaint #11656478 — 2011 CADILLAC SRX

I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became extremely dim, making it difficult and dangerous to drive at night. This was not due to the bulbs themselves, but rather an issue with the headlight housing or design, which many other Cadillac SRX owners have also reported. The visibility is so poor that it creates a major safety concern for myself, my passengers, and others on the road. Despite the widespread nature of this issue and media coverage (including WSOC-TV Channel 9’s investigation), there has been no recall or extended warranty to cover the cost of repairs, which can be significant. I am submitting this complaint in hopes that the NHTSA will investigate and consider opening a recall to address this recurring and dangerous issue with the 2011 SRX headlight system.