NHTSA Complaint #11472261 — 2017 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11472261
Vehicle 2017 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

This car was bought in 2019 from Car Max. Every few months, I get a check engine light and was part of a recall notice. I went to Hyndai Dealer CMA's Colonial Hyndai in Chester VA 23831 with the recall notice. They gave me a receipt that there are no issues on 17th May 22which was incorrect. My check engine light keeps coming on for an oil change and I had an emergency travelling from Viriginia to Atlanta and have to pull over to the closest repair shop where they indicated that recall issue was not resolved as the engine was consuming more oil faster resulting in the check engine light. I was surprised to hear that as the dealer indicated that there are no issues with regards to the recall. This was unacceptable from a dealer who was supposed to diagnose the problem and let the customer know that the engine problem still exists and you need to have engine oil changed every 2 months. If an engine recall indicates the engine requires a replacement they should have done an honest job and not fill the engine oil and let the customer know that there are no issues. I have all the documentation from the dealer that no issues were found but every day I drive, I am worried that car could stop anytime which is unnecessary stress owning this car. Any help in escalating this issue with the dealer or Hyundai in doing the right thing for their defective manufacturing will be appreciated.

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