NHTSA Complaint #11471339 — 2018 SUBARU OUTBACK

MESSAGE TO SUBARU OF AMERICA BEFORE REPAIR Hi there, our 2018 Subaru Outback 3.6R was parked in a covered parking garage for the last week. When we entered the vehicle, we noticed the windshield was cracked all the way from the passenger edge to near the rear view mirror. The windshield was not cracked after prior use of the vehicle. No object has struck the windshield during the time it was parked in the garage. There are no marks on the windshield to indicate any impacts. We have requested Earl Duff Subaru to order an OEM replacement and will make an appointment with them within two weeks. VIN = [XXX]. We would like to discuss the matter with you before / after the dealer inspection and replacement of windshield. AFTER DEALER REPAIR Earl Duff Subaru inspected the windshield and indicated to Subaru of America that there was no impact mark. The windshield was replaced at the owner's cost. Subaru of America provided $500 to Earl Duff Subaru on behalf of the owner. This covered approximately 50% of the repair. The owners insurance policy did not cover any of the repair costs. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).