NHTSA Complaint #11711455 — 2018 SUBARU OUTBACK

the Infotainment system is malfunctioning. the screen is delaminating and pressing ghost buttons, flickering between screens or not functioning at all and I am unable to press any buttons on the screen. safety: when making calls hands free with the system, it will mute calls, end calls, or switch calls between the car speaker and the phone speaker. This is problematic if emergency services are ever needed to be called and makes it difficult to remain hands free as the buttons on the screen often don't work properly when this is happening. it also changes between screens when using the GPS maps and does not leave the map/directions displayed on the screen which puts the driver and others at greater risk of an accident when relying on the GPS to get places. The vehicle was inspected by a Subaru dealership on 1/8/2026 and confirmed the issues with the screen and confirmed that this is a known issue with the 2018 Subaru outback infotainment system. symptoms were first mild and started in the summer of 2025 but have significantly worsened over the past couple of months.