NHTSA Complaint #11676626 — 2018 SUBARU OUTBACK

Summary of Problem: The infotainment screen on my 2018 Subaru Outback has delaminated and is malfunctioning, causing multiple safety issues. This is a known manufacturer defect previously addressed in a class-action lawsuit (Starlink Infotainment System Litigation, settled 2021). However, my vehicle’s screen failed shortly after the extended warranty expired. Detailed Description of Safety Hazards: The malfunctioning screen creates the following safety risks: 1. Backup Camera Obstruction – The screen dims erratically, sometimes going completely dark, rendering the rearview camera unusable. This poses a serious safety hazard and appears to violate FMVSS 111 requirements for rear visibility systems. 2. Unintended Screen Inputs – The screen exhibits “ghost touches” that result in random phone calls, volume changes, and navigation menu disruptions, all without user input. This creates an unsafe level of driver distraction. 3. Driver Distraction and Interference – The system's erratic behavior pulls my attention away from the road, as I must manage or override its malfunctions, increasing the risk of an accident. Manufacturer Response: I contacted Subaru of America, who acknowledged the issue but only offered to cover half of the $1,200 repair cost. They declined full assistance, citing the expiration of the class-action extended warranty (5 years/100,000 miles), despite this being a latent defect with safety implications. Known Precedent: Many other Outback owners have received full coverage from Subaru for this exact issue, even outside of the warranty, suggesting inconsistent application of goodwill support. This is clearly a systemic defect. Requested Action: I am reporting this because the defect affects safety-critical features. I am requesting NHTSA to investigate whether this issue warrants a broader recall or compliance action. The unpredictable failure of the rearview camera and screen functionality poses a clear risk to driver and public safety.