NHTSA Complaint #11470705 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine). The contact stated while driving 40 MPH, she heard abnormal knocking sounds coming from the engine. There was no warning light illuminated. The contact stated that the knocking sounds became louder while depressing the accelerator pedal. The contact was able to continue driving, however, the failure reoccurred increasingly and the vehicle stalled several times while driving. The check engine warning light was then illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that the repair could not be completed under NHTSA Campaign Number: 21V727000 (Engine) as the contact failed to complete oil changes on the due dates. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 50,000.