NHTSA Complaint #11469538 — 2021 FORD EXPEDITION VISIBILITY/WIPER

Complaint Details

ODI Number	11469538
Vehicle	2021 FORD EXPEDITION
Component	VISIBILITY/WIPER
Date of Incident	June 16, 2022
Date Filed	June 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

on 5/20/2022 I contacted my local dealership regarding recall 22V250 to discuss getting this issue repaired. I was scheduled an appointment on 6/16/2022 at 7:40 a.m. On 6/15/2022 I was told by the dealership that they were not going to repair my vehicle because I was not having any issues with it and I had to wait until there was a problem. When I made the appointment on 5/20/22 I was told that they would be able to repair it even if it was not broken and they would get the part ordered. I was told yesterday by the service manager that they had three parts in but they belonged to someone else and that since mine was not broken they could not fix it.

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