NHTSA Complaint #11469460 — 2021 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11469460
Vehicle	2021 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	April 14, 2022
Date Filed	June 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Ford sold a non sale vehicle to me on 11/05/2021 after Ford Critical Review Team on 8/9/2021 deemed wrong rear axle bolts being put on. Essentially, putting a no transit order on vehicle. I was made aware on this recall only after I updated my app on May 10th,2022. Read on app about the no remedy recall stating 2022-4-14. I have spoken with Ford Corporate as the service manager stated for me to do via phone. Ford's buyback department will not consider it. The buyback team is waiting on a recall remedy as of today. I do not feel safe in my vehicle, and have opened a claim with the BBB. I am only requesting Ford to either do a buyback or swap out vehicle for one year newer. No communication with Dealership about the problems both NOW and IMMEDIATELY after purchase of 2021 Ford Explorer ST.

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