NHTSA Complaint #11468572 — 2021 HYUNDAI SANTA FE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11468572 |
| Vehicle | 2021 HYUNDAI SANTA FE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
Problem first started on 3/31/22, car starting showing engine light as well as forward safety system off. Car would not accelerate and was shaking spuddering when foot was off the brake. Pulled into a safe location and called Towne Hyundai Genesis of Denville (Rt. 10, NJ) to schedule a service appointment and was told that there were NO appointments or availability until May. I expressed my concern that I did not feel safe driving the vehicle and the response was that I could drop off the car for 4-6 weeks and they would look at it when they had a chance. I asked if there was a loaner car available and they said no that 100's of other people have problems. I took my car to a local shop to see if they could diagnose the issue and they ran a diagnostic test and the error P2127 (Throttle/ Pedal Position Sensor/ Switch E Circuit Low). The Hyundai BlueLink shows 2 alerts for Chassis on 3/31/22 as well. After this date I felt unsafe driving my car and have drove the vehicle a handful of times in 2 1/2 months unable to get an appointment. The alert would come on as soon as you turned the vehicle on until 6/4/22 when it occured while driving on a highway and the car stopped accelerating. I took the vehicle to Hyundai and they updated the system and stated that it was fixed. Within 15 minutes of driving it the issue came back, and I called them and they once again stated that I could leave it there for 4-6 weeks without a loaner. This car is extremely unsafe as it will just stop accelerating without any warning.
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