NHTSA Complaint #11468257 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 40 MPH, there was a loss of motive power as the check engine warning light illuminated. The contact mentioned that there was a loud knocking sound coming from the engine. The vehicle was not able to be restarted. AAA was able to restart the vehicle and noticed that there was no oil in the engine. AAA added engine oil and the contact was able to drive the vehicle to her residence. The loud knocking sound persisted and the vehicle was leaking engine oil. The contact called the dealer and they declined to diagnose the vehicle until July 2022 or possibly later. The vehicle was then towed to an independent mechanic however it was then towed to the dealer due to the contact being aware of NHTSA Campaign Number: 21V727000 (Engine) however, the dealer was refusing to service the vehicle under the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and declined a loaner vehicle. The failure mileage was 40,000. Parts distribution disconnect.