NHTSA Complaint #11466751 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle lost power steering functionality. The vehicle was difficult to turn to the left or the right. The contact stopped the vehicle safely in the middle of the road. The contact stated that the power steering assist failure message was displayed on the instrument panel. The contact had the vehicle towed to an independent mechanic; however, the vehicle was not repaired. The contact was able to drive the vehicle to a dealer the following day. The dealer diagnosed the vehicle and determined that the power steering assist had failed. The dealer related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 156,000.