NHTSA Complaint #11466445 — 2009 FORD FUSION

My car was recalled for the ABS HCU unit (recall#19S54) that was experiencing spongy brake performance with occasional times of going to the floor and losing all brakes and putting the entire community and myself at risk. I took it to Sunrise Ford on 5/10/22 at 7:30 am. after having a full brake job, replacing all pads, rotating drums and flushing the system at my trusted mechanic. Even after all work was performed, the problem was not solved. I drove to the dealership and the brakes were functional but occasionally would fail and I could pump them back up. There were NO CODES of malfunction of any kind when the car was brought to the dealership. They confirmed the HCU was faulty and said they would replace it free of charge. 3 hours later I was informed they couldn't fulfill the recall without an 1160. repair to the ABS unit. When I declined the expensive repair and asked they return the car with the recall performed they refused. They said it was not drivable and they wouldn't give it back or complete the job without making this other repair. I asked to pick up my car and they would only return my vehicle if I signed a safety waiver and had a tow truck to remove it. When I arrived with a tow truck it wasn't ready and I was left waiting for 45 minutes. Then when my mechanic got the car back the entire braking system was dismantled and brake fluid was sprayed everywhere including the inside of the headlight. The communication module was disconnected so no codes could be generated. When I complained in an internal online review form, I was put on a DO NOT SERVICE list by Deana Ramirez the service director at Sunrise Ford. I was also told that this list went to all Ford dealerships preventing me from receiving this recall service at any dealership.