NHTSA Complaint #11464888 — 2017 HONDA PILOT

While driving, I noticed a stall with the speed then I immediately noticed that the shift gear was on N position, apparently the shift gear was pushed accidentally even without pushing the button on the side to change gear. Also, my car kept randomly alarming and with static flashing on the dashboard while on park. I already changed the battery thinking its the battery problem but the alarming persisted. I took it to Honda and was told it's the keyless unit system, needs replacement and will cost around $900. Upon checking online, I learned that there was a recall for 2016-2017 Honda Pilot in 2020 for the same problem but when I called Honda I was told my car VIN was not part of the recall. How is that possible when my car is showing the same problem and also manufactured in 2017? How can my car's VIN be included in the recall. Pls help me have my car fixed.