NHTSA Complaint #11464425 — 2020 FORD ESCAPE HYBRID

The contact owns a 2020 Ford Escape. The contact stated while attempting to start the vehicle, the key fob would not unlock the door. The contact attempted to manually start the vehicle however, there was no electrical power and the engine was not cranking. The contact jump started the vehicle. The contact stated that the failure was intermittent. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the connectors between the battery, the Power Train Control Module (PCM), and the battery needed to be replaced. The dealer stated that the battery connectors were wet due to severe weather in the area prior to the failure. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.